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About us

We provide free, confidential and impartial information, advice and support relating to special educational needs and disability (SEND)

We can help by:

  • Listening to your views and concerns
  • Helping you feel more confident to express your views
  • Explaining your options, rights and responsibilities
  • Helping prepare for meetings and/or attending meetings with you
  • Helping with writing reports, letters and other relevant paperwork
  • Answering your questions about SEN support and Education, Health and Care Plans (EHCPs)
  • Supporting you through a needs assessment or review
  • Supporting to resolve disagreements
  • Developing networks and links locally to provide solutions to your individual queries

Whilst we are formally part of Bromley Council, we operate at arms length to make sure that we remain impartial.

Our impartiality

Our impartiality is one of our defining characteristics – that’s why we provide an impartial service to everyone.

Our confidentiality

When you talk to us, what you say is confidential – everything that we talk about will be kept private.

Our volunteers

An Independent Volunteer Supporter (IVS) is someone who is able to support those who have SEND.