Home 9 About us

About us

We provide free, confidential and impartial information, advice and support relating to special educational needs and disabilities (SEND) for children and young people up to age 25, and their parents and carers.

We can help by:

  • Listening to your views and concerns
  • Helping you feel more confident to express your views
  • Explaining your options, rights and responsibilities
  • Helping prepare for meetings and/or attending meetings with you
  • Helping with writing reports, letters and other relevant paperwork
  • Answering your questions about SEN support and Education, Health and Care Plans (EHCPs)
  • Supporting you through a needs assessment or review
  • Supporting to resolve disagreements
  • Developing networks and links locally to provide solutions to your individual queries

Whilst we are formally part of Bromley Council, we operate at arms length to make sure that we remain impartial.

Our impartiality

Our impartiality is one of our defining characteristics – that’s why we provide an impartial service to everyone.

Learn more →

Our confidentiality

When you talk to us, what you say is confidential – everything that we talk about will be kept private.

Learn more →

Our volunteers

An Independent Volunteer Supporter (IVS) is someone who is able to support those who have SEND.

Learn more →

The use of AI

The IASS Network have produced this short statement for use by services in their work with parent/carers, children and young people which advises on the risks associated with using artificial intelligence tools in relation to the law and accessing legal guidance.

Learn more →

Competitions with the Glebe

We have worked with the Glebe School students since 2017 to co-produce resources for us, via fun and friendly competitions as part of their ICT lessons, including posters, website pages and our logo.

Learn more →

Downloads

We have pulled together relevant downloads for this topic below:

LEAFLET: About us

[PDF, 4 pages]

Safeguarding statement

[PDF, 13 pages]